Eligible merchandise must be unworn, unwashed, unused and returned in its original condition with all Kloset Klutch tags attached. Items showing signs of wear, stain, makeup, deodorant, perfume, body odor or other use may not be accepted.

Jamaica Customers: Eligible returns/exchanges must be  initiated within 24 hours of delivery.

International Customers: Eligible returns/exchanges must be  initiated within 30 days of the date your order was delivered.

Approved returns are issued as store credit or exchange. Kloset Klutch does not issue cash refunds for standard returns.

Exchanges are subject to availability. If your preferred replacement is unavailable, store credit may be issued for eligible returned merchandise.

For hygienic and product integrity reasons; swimwear, underwear, lingerie, jewelry and white colored clothing are final sale and cannot be returned or exchanged.

If you receive an item that is damaged, defective or different from what you ordered, please contact Kloset Klutch as soon as possible after delivery.

For standard customer initiated returns or exchanges, the customer is responsible for the return shipping costs.

For confirmed damaged, defective or incorrect merchandise, Kloset Klutch covers both return shipping and replacement shipping.

Jamaica Returns: Please allow up to 48 hours after your return has been received and inspected for processing.

International Returns: Please allow approximately 5-7 business days after your return has been received and inspected for processing.

Not sure whether your item qualifies for a return or exchange? Contact our team before sending anything back and we'll be happy to assist.