Shipping policy
We know once you find you the perfect outfit, you want it in your hands as soon as possible. Below you'll find our international shipping and local delivery times, processing and tracking information.
Jamaica Local Delivery
Same-Day Delivery
Same Day delivery is available Monday- Saturday between 1:00 pm and 6:00 pm, where available. Delivery options and applicable charges will be shown at checkout.
U.S Shipping
We currently offer the following shipping options for U.S orders:
Standard Shipping- US$12 (Estimated Delivery: 5-15 business days)
Expedited Shipping- US$35 (Estimated Delivery: 3-5 business days)
Heavy Goods Shipping- US$30 (Estimated Delivery: 5-15 business days)
International Shipping: (Outside U.S & Canada E.g Puerto Rico, U.K, Australia, Caribbean etc.)
Yes, Baes- we ship internationally.
Standard International Shipping- $35 (Estimated Delivery: 5-15 business days)
Express International Shipping- $45 (Estimated Delivery: 3-5 business days)
We also offer FREE International Express Shipping on qualifying orders of US$150+ or more.
Please note: International customers are responsible for any customs duties, taxes or import fees that may be charged by the destination country. These charges are not included in Kloset Klutch shipping fees.
Order Processing
Once your payment has been authorized and verified, please allow 3-4 business days for order processing of international orders and 24 to 48 hours for local (Jamaica) delivery.
Shipping confirmation may take up to 5-7 business days from the date your order is placed. Once your order has shipped, you'll receive an email containing your tracking information.
Please note: delivery estimates begin once your order has been shipped and do not include processing time.
Tracking Your Order
Once your package is on the way, we'll send your tracking information by email so you can follow its journey.
You can also use our Track My Package page at any time.
Please Double Check Your Address
Please ensure that your delivery address and contact information are complete and accurate when placing your order so we can get your package to you without unnecessary delays.
Before completing checkout, please ensure your:
Name, Email Address,Street Address, Apartment/unit number, Parish/State, Postal/ZIP Code and Telephone Number are entered correctly.
If you notice an error after placing your order, please contact us as soon as possible at info@klosetklutch.com. We'll do our best to update the address before your order ships, but we cannot guarantee changes once fulfillment has begun.
Delivered But Can't Find Your Package?
If tracking shows that your package has been delivered but you have not received it, please first check around your property, with household members, neighbours, or your building's reception/ mail area.
If the package still cannot be located, please contact the shipping carrier directly using the tracking number. I.E (USPS, UPS, DHL etc)
Once a carrier marks a shipment as delivered, Kloset Klutch is unable to issue a refund for packages that cannot be subsequently located.
Lost or Stolen Packages
Kloset Klutch is not responsible for packages lost or stolen after the carrier has confirmed delivery.
For shipping- related issues involving USPS, UPS, DHL, FedEx or another selected carrier, customers may need to contact the carrier directly to initiate an investigation or claim.
Refused & Returned Shipments
Shipping/Delivery fees are non-refundable.
If a shipment is refused and returned to Kloset Klutch, the customer is responsible for the original shipping/delivery charge as well as any return shipping/delivery costs. These charges may be deducted from any eligible merchandise refund or store credit.
Need Help?
We're happy to assist.
If you have any questions or queries about your order, delivery/shipping or tracking, please visit our Contact Us page and a member of the Kloset Klutch team will assist you.